Returns & refunds

We want every order to be right. If an item is missing, damaged, not fresh, or not what you ordered, please contact us as soon as you notice, with your order number. The sooner you tell us, the easier it is to put it right.

Depending on the problem we will replace the item, or refund it. Because orders are paid in cash, refunds are made in cash or in another way we agree with you.

Items sold by weight are charged for the weight we actually picked, so a small difference from the estimate is not a refund reason.

Fresh, chilled and frozen goods cannot be returned once they have left our care, but tell us if there is a quality problem.