Help & FAQs

Choose Pickup, pick a time, and place your order. We prepare it for that time. When you arrive, give us the 6-digit pickup code shown on your order page, and pay at the counter. Details are on the Pickup page.

Choose Delivery, enter your address, and pick a delivery time. We deliver in the areas listed on the Delivery areas page. The delivery fee and minimum order for your area are shown before you place the order.

You pay cash when your order is delivered, or at the counter when you pick it up. Online payment is not available yet.

Yes, from Account > Orders. You can add, remove or change items until we start preparing the order (and, for pickup, up to 2 hours before your pickup time). You can cancel until we start picking your items.

For every item in your cart you choose what we do if it runs out: replace it with the closest match, replace it with a specific item you pick, or leave it out. When we need your help we ask you, and if we do not hear back within 10 minutes we follow your choice.

The price you see is an estimate. We weigh what we pick, and your final total is based on the real weight, so you pay for exactly what you receive.

Yes. Tap the heart on a product to save it to My items, and use “Email me when it is back” on an out-of-stock product. Both are in your account.

Go to Account > Delete account. We erase your personal details; past orders stay in our records without your name, phone or address.

See the Contact page for how to reach us.